Our client, a major player in the insurance industry is currently looking to hire dynamic individuals to fill the role of a Customer Relations Officer. Candidates will be deployed to clients various affiliates to deliver customer focused selling and transactions on behalf of the firm


Customer Relations Officer

    Job Type: Full Time
    Qualification: BA/BSc/HND
    Experience : 2 years
    Location : Rivers
    Job Field:  Customer Care

Job Description

    Business development and client relations
    Perform underwriting, claims and finance related functions
    Market and product research analysis. (Customer product feedback & Competitors intelligence) to know what products we can improve on.
    Provides customer service support to the organization by obtaining, analyzing and
    verifying the accuracy of order information in a timely manner.
    Prepares customer service summary reports.
    Ensures and provides quality service to both internal and external customers
    Handle inbound customer service calls with professionalism.
    Answer customer inquiries and follow through on requests.
    Make outbound calls to business customers.

Qualifications

    A first degree
    Must possess a minimum of 2 years working experience in sales or customer service in a financial or customer selling oriented industry
    Excellent communication and interpersonal skills.
    Good planning and organizational skills.
    The ability to understand and analyze sales figures.

Additional Information

Interested candidates must;

    Have good communication skills
    Possess excellent listening skills
    Be a good time manager
    Ba able to take initiative and be proactive
    Have good knowledge of Computer applications (Microsoft Office)
    Possess excellent note taking skills
    Be friendly and wiling to proffer solutions
    Innovative and smart

METHOD OF APLICATION

To apply for this position, please visit fosad's career page on smart recruiters

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