MultiChoice South Africa's activities involve the operation of Pay-Television and internet subscriber platforms. The MultiChoice South Africa group includes the digital satellite Pay-Television business ("DStv"), which has been in operation since 1995.

Business Intelligence Analyst

Job description


(Internal and External factors which influence the work environment, taking future conditions and strategic requirements into account)

    Pay television industry
    Multi-disciplined IS environment
    Subscriber management services
    Leading edge technology and business sciences
    Dynamic changing environment


(Internal and External factors which influence the work environment, taking future conditions and strategic requirements into account)

    MCN Management
    Marketing and Sales
    Group companies
    Internal divisions responsible for content, customer care and allocation of resources


To ensure that the MultiChoice Nigeria/business units are supported in terms of Existing and New Information requirements to enable rapid, accurate assessments of actual and potential threats and opportunities within the micro and macro environments.   Provide Key insights as requested as well proactively looking at opportunities and process/productivity improvements across the business.  The individual will maintain key relationships with Senior Management positions and ensure that all informational requirements are meeting expectations in terms of relevance and accuracy.

The individual will also ensure that CII standards, documents and process are adhered to across MultiChoice Nigeria for consistency and that all work is always created for the greater business, communicated and shared.

This person must be capable of fulfilling an adhoc advisory/consulting role to the business in order to maximise key business areas.


    Lead Analytics Capability in MultiChoice Nigeria
    Manage customer expectations in terms of delivery and communication
    Communicate analytics results by constructing a storyline that can be easily understood across the business
    Mentoring of Data Insights Analysts
    Be able to concisely convey business requirements to the Information Analyst team and sign-off and UAT the final delivery to the customer
    Design and own best practice and methodology for campaign measurement, post campaign analysis and business casing of new initiatives
    Perform exploratory data analysis to identify relationships in high-dimensional data
    Work closely with CII divisions on data management initiatives to drive collection and validation of required data to enable analytics
    Build dashboards and reports that can effectively translate data into insights
    Establish rapport with key stakeholders in MAL and/or MultiChoice to demonstrate value of analytics
    Working with external intelligence providers, marketing, research, to extract relevant data for marketing decision-making
    Benchmarking and tracking success metrics to show return on investment
    Work collaboratively and build relationships with external clients and internal management across the organization
    Ensure exposure and usage of new Information sources for the Regions and Countries
    Promote self-service for MAL and MultiChoice Nigeria business units


(Personal capabilities which are critical to the production of quality outputs)

    Proven ability to manage stakeholders and prioritise projects
    Extensive knowledge in Business Analytics and the presentation thereof
    Has a good understanding of Technology and BI techniques.
    Excellent communication, presentation & influencing skills
    Ability to Provide insights and defend findings convincingly
    Ability to manage multiple stakeholders


    Excellent communication skills including facilitation of groups toward deliverables
    Excellent negotiation skills
    Ability to build and maintain vast network of professional relationships
    Stakeholder management
    Strong business acumen
    Managerial and leadership skills
    Analytical skills
    Project management skills
    Strong management and leadership skills with a proactive management style


    Bachelor’s Degree in Business, Computer Science, MIS, or four-year related degree, and/or equivalent work related experience.
    1 to 3 years’ experience in a Management Support role function
    1 to 3 years’ experience in Analytics and being able to portray a worthy storyline from the analyzed data and information to management
    Minimum 3 years’ experience managing direct reports
    Very strong PowerPoint Skills
    Very strong Excel Skills

Method of Application

To apply for this position, visit MULTI CHOICE CAREER PAGE ON LINKEDIN


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