Talent base Nigeria is recruiting for its clients, to fill the position of a bilingual call center agent in Lagos. The candidates should be a recent graduate, with a flare for customer service.





Location(s): Nigeria / Lagos

Min. Years of Experience: 0-1

Start date: 03/07/2016

Job Description

    Log on to Fonality and CRM between 8am-5pm
    Answer phone promptly – 100% of all calls must be picked
    Promptly respond to customer request both telephony and  email
    Ensure an AHT of  2.15min per call
    Log all queries received on CRM immediately
    Research required information using available resources

Others Include:

-          Display polite phone etiquette while receiving customer’s call

-          Provide customers with product and service information

-          Identify, troubleshoot and resolve customer issues using the computer system - CRM

-          Interpret, verify and accurately enter data in CRM in processing customer’s call

-          Follow-up on customer enquiries not immediately resolved

-          Learn, understand and maintain knowledge of products and services offered by the company

-          Collect accurate and complete information from customers

-          Communicate with other units and all members of Customer Service Team

-          Attend and participate in company Quality Assurance and Compliance in-service/training programs on an ongoing basis

-          Collate report weekly

-          Research contribution  issues and resolve

-          Recognize, document and alert supervisor of trends in customer calls

-          Recommend process improvements


Desired Qualities

    Bachelor’s Degree in any discipline
    Proficient in relevant computer applications:(Microsoft Office Suite)
    Required language proficiency - Ability to speak two Nigerian Languages
    Knowledge of customer service principles and practices
    Knowledge of call center telephony and technology
    Some experience in a call center or customer service environment
    Good data entry and typing

METHOD OF APPLICATION

Interested and qualified candidates should apply below

Click here to apply

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