Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer in Lagos.
The CSO will be responsible for attending directly to clients inquiries.
Job Position: Customer Service Officer
Job Location: Lagos
Preparation of Valuation reports.
Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
Communicate verbally and in writing to answer inquiries and provide information
Monitoring of returned direct debit mandate.
Attending to customers’ complaints.
Registration of incoming and outgoing mails.
Preparation of renewable and lapsed policies
Creation of customer and contractor codes
Collation of customer feedback in respect of our service delivery.
Friendliness and error free documentation.
Measure Variance from agreed SLA.
Provide special training for all employees on customer service.
Minimum HND / B.sc in International Relations, Mass Communication or any related field
Minimum 1-2 years work experience
Advanced Communication skills (English): Spoken and written
Moderate IT skills
Moderate Business Writing
Moderate Negotiation Skills
Advanced Presentation skills
Only suitable candidates will be contacted.
METHOD OF APPLICATION
Interested and qualified candidates should apply below