Our Client, a top notch player in the insurance Industry is seeking to hire apt and dynamic candidates who will function as a Customer Service Officer in Lagos.




 The CSO will be responsible for attending directly to clients inquiries.

Job Position: Customer Service Officer

Job Location: Lagos

Job Description

    Preparation of Valuation reports.
    Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
    Communicate verbally and in writing to answer inquiries and provide information
    Monitoring of returned direct debit mandate.
    Attending to customers’ complaints.
    Registration of incoming and outgoing mails.
    Preparation of renewable and lapsed policies
    Creation of customer and contractor codes
    Collation of customer feedback in respect of our service delivery.
    Friendliness and error free documentation.
    Measure Variance from agreed SLA.
    Provide special training for all employees on customer service.

Qualifications

    Minimum HND / B.sc in International Relations, Mass Communication or any related field
    Minimum 1-2 years work experience

Skills

    Advanced Communication skills (English): Spoken and written
    Moderate IT skills
    Moderate Business Writing
    Moderate Negotiation Skills
    Advanced Presentation skills

Additional Information

    Only suitable candidates will be contacted.

METHOD OF APPLICATION

Interested and qualified candidates should apply below

Apply Here

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