Vanden Agro-Allied Group, is a company established in 2000, active in the trading of raw materials (cotton, coffee and cocoa). The company is managed by a team of experienced and highly skilled professionals in agricultural farming.




We are recruiting suitably qualified candidates for the vacant position below:

Customer Service Representative

Lagos

Deadline: January 10 2017

Job Description

    Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, billing, cancelations, and other queries.

Primary Responsibilities

    Resolve customer complaints via phone, email, mail, or social media.
    Use telephones to reach out to customers and verify account information.
    Greet customers warmly and ascertain problem or reason for calling.
    Cancel or upgrade accounts.
    Assist with placement of orders, refunds, or exchanges.
    Advise on company information.
    Take payment information and other pertinent information such as addresses and phone numbers.
    Place or cancel orders.
    Answer questions about warranties or terms of sale.
    Act as the company gatekeeper.
    Suggest solutions when a product malfunctions.
    Handle product recalls.
    Attempt to persuade customer to reconsider cancellation.
    Inform customer of deals and promotions.
    Sell products and services.
    Utilize computer technology to handle high call volumes.
    Work with customer service manager to ensure proper customer service is being delivered.
    Close out or open call records.
    Compile reports on overall customer satisfaction.
    Handle changes in policies or renewals.

Skills:

    Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Qualifications

    HND/B.Sc in relevant field.



Method of Application

Applicants should send their applications and CV's to: info-ng@vandenagro.com

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