CUSTOMER SERVICE REP WANTED AT CAPRICORN DIGITAL LTD

Capricorn Digital Limited is a fast growing digital solution and distribution company based in Nigeria that supports the growth of businesses through the efficient and effective distribution of digital products and services by utilising an extensive distribution footprint across Nigeria.




We focus on products and services that can be digitized and works with merchants to create the most efficient and effective means of distributing those products and services, thereby reducing time to market and driving sales.

Customer Service Representative

LAGOS

DEADLINE: 24/03/2017

Job Summary

    Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Essential Duties and Responsibilities

    Deal directly with customers either by telephone, electronically or face to face
    Respond promptly to customer inquiries
    Handle and resolve customer complaints
    Obtain and evaluate all relevant information to handle product and service inquiries
    Perform customer verification's
    Process orders, forms, applications and requests
    Direct requests and unresolved issues to the designated resource
    Keep records of customer interactions and transactions
    Record details of inquiries, comments and complaints
    Record details of actions taken
    Prepare and distribute customer activity reports
    Maintain customer databases
    Communicate and coordinate with internal departments
    Follow up on customer interactions
    Provide feedback on the efficiency of the customer service process

Qualification and Requirements

    Minimum B.Sc/BA in relevant discipline (2:2 and above)
    1-2 years customer service experience
    Knowledge of customer service principles and practices
    Knowledge of relevant computer applications (Microsoft Word and Excel) and Google application
    Knowledge of administrative procedures
    Must be able to speak and understand Igbo or Hausa fluently
    Must be resident in Lagos.


Method of Application

Applicants should send their CV's to: careers@capricorndigi.com with the position title as the subject.

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