Hausba Smarthomes Limited is a Design, Engineering and Support company with expertise in Home and Boardroom Automation, Home Cinemas, Smart Lighting, IP Surveillance and Access Control Systems.
Our Vision is to be the Leading Provider of Bespoke Electronics and Home Technology in Mordern Day Architecture.
CLIENT SERVICE REPRESENTATIVE
Responsible for serving customers (internal & external) by providing product and service information; resolving product, service problems and implementing a comprehensive customer care Program to promote a service culture.
SPECIFIC DUTIES & RESPONSIBILITIES
Receive and respond to customer service inquiries.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Maintains customer records
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Generate, develop and report on a Customer Satisfaction Index.
Receive walk in guests and ensure they are adequately attended to.
Responsible to keep the reception and lounge area clean and operational at all times.
Creates tickets on the Support system and follows up to ensure effective resolution of the issue.
Ensure seamless customer/guest walk in experience.
Other duties may be assigned
KNOWLEDGE AND SKILLS REQUIRED
Excellent presentation skills
Excellent communications and interpersonal skills
Experience in delivering client-focused solutions based on customer needs
Knowledge of Company products
Pays attention to details
Excellent analytical and organizational skills
Bachelor's degree from an accredited university or college
At least 3 years of experience in a field services or customer service role
At least 2 additional years of experience in a Service Quality role
METHOD OF APPLICATION
Interested and qualified candidates should please send their CVS and cover letter to firstname.lastname@example.org
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