Enil Tnorf Eagle - We’re an integrated Print Deployment Agency whose roots lie in creative and brand development.

Almost a decade of having close-up conversations with our clients’ target audiences has given us hugely valuable insight into the way people wish to interact with brands-not only face-to- face but across a range of channels

Customer Service Personnel


DEADLINE: 31/03/2017

Main Job Tasks and Responsibilities

    Deal directly with customers either by telephone, electronically or face to face
    Respond promptly to customer inquiries
    Handle and resolve customer complaints
    Obtain and evaluate all relevant information to handle product and service inquiries
    Provide pricing and delivery information
    Perform customer verifications
    Set up new customer accounts
    Process orders, forms, applications and requests
    Organize workflow to meet customer timeframes
    Direct requests and unresolved issues to the designated resource
    Manage customers' accounts
    Keep records of customer interactions and transactions
    Record details of inquiries, comments and complaints
    Record details of actions taken
    Prepare and distribute customer activity reports
    Maintain customer databases
    Manage administration
    Communicate and coordinate with internal departments
    Follow up on customer interactions
    Provide feedback on the efficiency of the customer service process

Method of Application

Applicants should send their CV's to: info@eniltnorfeagle.com

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