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Customer Service Representative

LAGOS

Requisition Code: 132517

Role Summary

    The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.

Responsibilities
The candidate will be required to:

    Effectively receive and handle inbound & outbound calls.
    Successfully communicate to all stakeholders and callers in a professional manner.
    Document outcomes of phone calls.

Qualification/Role Specific Competencies/Soft Skills
To be eligible for this role, candidates must:

    Possess minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
    Possess post-NYSC work experience.
    Have relevant work experience in a professional environment.
    Good interviewing and report writing skills.
    Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
    Excellent written and oral communication skills with Fluency in English.
    Bi-lingual speakers would have an added advantage. Language preferences include:
        Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
        Fluency in French, with advanced certificates of competence from a recognized institution.
        Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
    High confidentiality watch and integrity.
    Good multi-tasking skills, Positive attitude to work, good team player.


METHOD OF APPLICATION

Interested applicants should apply below

Apply here

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