Darmac Engineers, is recruiting for suitably qualified candidates for immediate employment into the position below:

Job Title: Customer Service Manager

Location: Lagos


    Maintains customer satisfaction by providing problem-solving resources; managing staff.

    Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.

    Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.

    Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

    Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.

    Accomplishes information systems and organization mission by completing related results as needed.


    Customer Service,
    Process Improvement,
    Decision Making,
    Managing Processes,
    Analyzing Information ,

Application Closing Date
25th May, 2017.

How to Apply

Interested and qualified candidates should send their CV's to:


Please share....


Post a Comment